Kiwitub Privacy Policy
Kiwitub respects your privacy and is committed to protecting personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how personal information is collected, used, stored and disclosed when you interact with the Kiwitub website, request information, submit an order request, or communicate with us.
Who we are
Kiwitub is a New Zealand-owned business specialising in portable hot tubs and related products. Throughout this policy, "we", "us" and "our" refer to Kiwitub.
For the purposes of the Privacy Act 2020, we are responsible for the personal information we collect and hold.
Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including when you:
- browse our website
- contact us by phone, email, or through our website
- request information about our products
- submit an order request
- communicate with us regarding an enquiry or order
The types of personal information we collect may include:
- your name
- email address
- phone number
- delivery address
- order details and requirements
- any other information you choose to provide
We may also collect limited technical information when you visit our website, including IP address, browser type, device information, pages visited, and referring websites. This information helps us understand how the website is used and improve performance, usability, and security.
Information Collected from Third Parties
In some circumstances, we may collect personal information about individuals from third parties rather than directly from the individual concerned. This may include information obtained through referrals, delivery providers, service providers, publicly available sources, social media platforms, analytics providers, advertising platforms, or other organisations connected with the services we provide.
The personal information collected in this way may include contact details, delivery information, referral information, website interaction data, and other information relevant to our products and services.
Where required under the Privacy Act 2020, including Information Privacy Principle 3A (IPP3A), this Privacy Policy is intended to help ensure individuals are aware of the types of information we may collect in this way, how it may be used, and the circumstances in which it may be shared.
You have the right to request access to, and correction of, your personal information in accordance with the Privacy Act 2020.
If you provide us with personal information about another person, you should ensure you are authorised to do so and that the individual is aware their information may be provided to us.
How We Use Personal Information
We use personal information for purposes related to the operation of Kiwitub, including:
- responding to enquiries and order requests
- communicating with you regarding your order
- arranging product delivery and logistics
- providing customer support
- improving our website, products, and customer experience
- monitoring website performance and security
- meeting legal, regulatory, tax, and administrative requirements
We do not sell personal information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality and help us understand how visitors use the site.
Cookies may collect information such as:
- pages visited
- time spent on the site
- device and browser information
- referring websites or search terms
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Analytics and Advertising Tools
We use Google Analytics 4 (GA4) to analyse website traffic and user behaviour. This helps us understand how visitors interact with our website and improve performance and usability.
We may also use marketing and advertising tools provided by third parties, including social media platforms, to measure the effectiveness of our advertising and understand how users interact with our website after viewing our advertisements.
These third-party providers collect and process information in accordance with their own privacy policies.
Third-Party Service Providers and Overseas Processing
We use trusted third-party service providers to help operate our business, including website hosting providers, analytics services, customer communication systems, delivery providers, and other business support services.
These providers may process personal information on our behalf but are permitted to use it only to perform services for us.Some service providers may store or process personal information outside New Zealand. Where personal information is transferred overseas, we take reasonable steps to ensure appropriate safeguards are in place, as required by the Privacy Act 2020.
Personal information may also be disclosed where required or authorised by law.
Social Media Guidelines
When you interact with us on social media, any personal information you choose to provide is subject to the privacy policies of the relevant platform. We reserve the right to moderate or remove comments, posts, or messages that are offensive, abusive, defamatory, misleading, unlawful, spam, or otherwise unrelated to our products or services. We encourage you not to share sensitive personal information through social media channels.
Storage and Protection of Information
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure. Safeguards include secure systems, restricted access, encryption where appropriate, and the use of reputable service providers with appropriate security standards. While no system can be guaranteed to be completely secure, we regularly review our information handling practices.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including responding to enquiries, processing order requests, providing customer support, and meeting legal or tax record-keeping requirements.
When information is no longer required, it is securely deleted or anonymised.
Privacy Breaches
In the event of a privacy breach that causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.
Your Rights
You have the right to:
- request access to personal information we hold about you
- request correction of that information if you believe it is inaccurate
Requests can be made by contacting us using the details below. We will respond as soon as reasonably practicable and, in most cases, within 20 working days.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at contactus@kiwitub.com.